The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (“dispute resolution entity”) that will help you to resolve the dispute in question.
So, if you were dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website https://webgate.ec.europa.eu/odr/main/?event=main.home.show and expose your dispute.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.
As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the context of consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entities:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
CICAP – Centro de de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)
CIMAAL – Centro de de Informação, Mediação e Arbitragem de Conflitos de Consumo de Algarve
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
According to Law No. 144/2015 for dispute resolution see:
CNIACC – Telefone: 21 384 7484